Growth Package — Inbox Essentials

The Growth Package provides Level 1 customer message handling across multiple channels for growing businesses that need faster response times and higher inbox capacity—without hiring or managing internal support staff.

All support is structured, template-based, and focused on first responses and proper routing. We do not make decisions, approvals, or exceptions.

What We Handle

Level 1 customer inquiries only, including:

• Email inbox messages

• Website contact form submissions

• SMS messages

• Instagram & Facebook DMs

Responses are sent using approved templates developed with your team during onboarding to ensure accuracy, consistency, and brand alignment.

What’s Included

• Email inbox + website contact form support

• SMS message handling

• Instagram & Facebook DM responses

• Customer inquiry responses using approved templates

• Message categorization and escalation

• Business-hours coverage

• Same-day response SLA

• Lead routing and basic, template-based follow-ups

• Weekly inbox summary

• Up to 350 customer conversations per month

• No phone calls

What We Do NOT Handle

• Refunds, credits, or financial decisions

• Account changes or order modifications

• Policy exceptions or discretionary decisions

• Ongoing issue resolution after escalation

• Sales conversations or lead nurturing

• Phone support

• After-hours or emergency requests

Anything outside Level 1 scope is escalated to your team with a clear summary.

How Templates Work

We work hand in hand with your team to create approved response templates during onboarding.
These templates define exactly how common questions are answered and when messages are escalated.

This creates predictable, consistent customer communication and allows support to scale without increasing risk or complexity.

Best For

• Growing businesses with messages coming in across multiple channels

• Teams that need fast, consistent responses without internal hiring

• Businesses that want clear boundaries and predictable support

Why This Works

By limiting support to Level 1 only, the Growth Package delivers speed, consistency, and scalability—without increasing handling time, decision risk, or operational overhead.