Starter Package — Inbox Essentials

Professional Level 1 inbox support for growing businesses that want reliable customer responses—without hiring, training, or managing in-house staff.

We replace the need to hire, train, and manage a support employee, while giving you consistent, on-brand customer communication during business hours.

This package is intentionally designed for businesses with predictable inbox volume who want dependable coverage without complexity.

What’s Included

• Email & website contact form support

• Level 1 customer service handling

• Business-hours coverage

• 1 business-day response time

• Up to 150 customer conversations per month

• Message tagging & categorization

• Clear escalation of non-Level-1 requests

• Basic conversation volume reporting

All responses follow your approved guidelines to ensure accuracy, professionalism, and brand consistency.

What We Handle (Level 1 Support)

• General customer questions (hours, location, services, pricing)

• Order status and basic tracking inquiries

• Policy explanations (returns, cancellations, shipping timelines)

• Frequently asked questions

• First response and proper routing of customer requests

This plan focuses on fast, accurate first responses, not decision-making or complex problem-solving.

What’s Escalated (Outside Level 1)

• Refunds, account changes, or order modifications

• Complaints or requests requiring judgment or exceptions

• Complex troubleshooting or investigations

• Phone calls, SMS, or social media DMs

• After-hours or urgent response requests

• Ongoing follow-ups after escalation

Requests outside Level 1 scope are summarized and routed to your team for resolution.

Conversation Volume & Capacity

• Includes up to 150 customer conversations per month

• A conversation includes the full message thread related to a single customer issue

• This limit helps maintain response quality, consistency, and turnaround times

• Businesses that regularly approach or exceed this volume may be better suited for a higher-tier plan

Visibility Without Shared Control

For security and quality assurance, our team manages inbox responses directly.

Clients receive:

• Clear escalation summaries

• Conversation volume reporting

• Insight into how customer questions are being handled

This ensures transparency while preventing duplicate responses or workflow conflicts.

Best For

• Small businesses or businesses with low customer communications

• Predictable, Level 1–only support needs

• Teams looking to offload inbox management without internal hiring

• Businesses preparing to scale customer communication responsibly

When to Consider Upgrading

You may benefit from a higher-tier plan if you need:

• Higher conversation volume

• Faster response times

• SMS or social message handling

• Extended or priority coverage

• More involved customer service workflows

Why This Works

The Starter Package delivers structured inbox coverage, predictable costs, and professional execution—without the overhead of hiring or managing support staff.